Shipping Policy
At Veloura World, we are committed to delivering your orders safely and efficiently with a seamless worldwide shopping experience.
Worldwide Shipping
We offer worldwide delivery across multiple regions and countries.
Shipping availability and delivery timelines may vary depending on the destination and courier partner availability.
Order Processing
- Orders are processed within a standard processing timeframe after order confirmation.
- Orders placed during weekends, holidays, or promotional periods may require additional processing time.
Once your order is shipped, tracking details will be shared where applicable.
Delivery Timelines
Estimated delivery timelines may vary based on:
- Destination country
- Customs clearance
- Courier service operations
- Peak season demand
Veloura World is not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Veloura World will not be responsible for:
- Delays caused by incorrect or incomplete shipping information provided by the customer
Returns, Exchanges & Store Credit
If a return request is approved:
- No refund policy
- Eligible returns will only be processed as:
- Store Credit
- Exchange
Returned products must be unused, unworn, and in original condition with tags and packaging intact.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Share clear images and order details for verification
Our team will review the issue and provide assistance accordingly.
Tracking Information
Once shipped, customers may receive tracking information to monitor the delivery status of their order.
Policy Updates
Veloura World reserves the right to update or modify this Shipping Policy at any time without prior notice.