Privacy Policy
At Veloura World, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and safeguarded when you use our website.
Information We Collect
We may collect the following information when you use our website:
- Name
- Email address
- Phone number
- Shipping and billing information
- Payment-related details
- Order history
- Device and browsing information
How We Use Your Information
Your information may be used to:
- Process and manage orders
- Provide customer support
- Improve website experience and services
- Send order updates and promotional communications
- Prevent fraudulent activity and maintain website security
Payment Security
Veloura World does not store sensitive payment information directly. Payments are processed through secure third-party payment gateways.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Enhance user experience
- Understand website traffic and user behavior
Users may choose to disable cookies through their browser settings.
Sharing of Information
We do not sell, trade, or rent your personal information.
Your information may only be shared with trusted third-party services involved in:
- Payment processing
- Shipping and delivery
- Website functionality and analytics
Worldwide Delivery
As Veloura World offers worldwide shipping, customer information may be processed by international shipping and logistics providers where necessary for order fulfillment.
Data Protection
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online platform or method of transmission can be guaranteed as completely secure.
Returns, Exchanges & Store Credit
Approved returns are processed only as:
- Store Credit
- Exchange
Refunds will not be issued to the original payment method.
Third-Party Links
Our website may contain links to third-party websites or social platforms. Veloura World is not responsible for the privacy practices or content of external websites.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion of your information
- Opt out of marketing communications
Policy Updates
Veloura World reserves the right to update or modify this Privacy Policy at any time without prior notice.